Orders are shipped using reusable and recyclable packaging, and are shipped ground via USPS or UPS depending on distance and weight. Under 1 pound will ship First-Class Mail. Over 1 pound will go Priority Mail or UPS depending on weight. Generally your package will be shipped within 1-2 days of your purchase, weekends and holidays not included, and you will receive a confirmation email with a tracking number included.
~ Free Porch Pick-Up for Portland, OR residents ~
Pick up is available for those who reside in and around the Portland, OR area. An email will be sent to you to coordinate pick-up times. With respect for your safety and others, orders will be sanitized and face protection worn upon pick-up.
Economy Shipping (3-8 business days):
$5 on orders weighing under 1lb
$8 on orders weighing under 5lbs
$12 on orders weighing over 5 lbs
***above prices apply to clothing and accessories - see below for specific shipping cost break down for other items.
Jewelry ~ shipping cost for jewelry items is $4. If combined with other items, shipping will be applied based on Economy Shipping rates.
Home Goods ~ home good shipping prices are determined by weight and the above pricing will not be available.
Furniture Items ~ Furniture items are available for Portland, OR area residents only. Pick up is preferred but delivery is available for $10.
Canada & International
Shipping costs for International orders will be determined at checkout depending on weight of item, location, and carrier service. You have the choice between United States Post Office (usually the most affordable option) and DHL. I do not have control over these prices as they are automated based on carrier. I use recyclable poly bags to ship International orders in efforts to keep costs down.
** If you have questions about shipping costs, reach out via email or DM on Instagram, and I will send you the lowest quote I can find for the items you wish to purchase.
For international orders, you may be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. You may contact your customs office for additional information.
If you prefer an alternative shipment option or do not see your country listed, please email firstname.lastname@example.org and I will do my best to accommodate you.
Cloud Vintage is not responsible for lost or damaged packages. If your package has been lost or damaged, please email and I can help you get in contact with the proper channel to file a claim and hopefully, find your new vintage beauties!